AESME FLOWERS LONDON

TERMS AND CONDITIONS

 
 

ORDER & COLLECT FLOWERS

Every arrangement we make at our studio is seasonal and unique, using the freshest, most beautiful flowers from our cutting garden and local suppliers within your preferred colour palette.

When you order your flowers via our web-shop, please select the date you would like to collect your flowers at checkout and enter any specific requests regarding materials, style or colours in the notes section. If you would like to send us reference images of arrangements you like, or a Pinterest board, please email this to us at studio@aesme.co.uk at least two weeks in advance of your collection date, or at the time of your order.

We offer flowers for collection on Friday afternoons between 2pm and 5pm and Saturdays between 9am and 11am. Orders must be placed two weeks in advance of the collection date. Collection is from our studio in Shepherd’s Bush, within easy distance of central London, the A40 and M4. Directions on how to find us and parking will be emailed to you in advance of your collection date. For small orders within London, courier delivery may be arranged upon request. Please contact us should you like to enquire about a courier delivery and we will obtain a quotation for your approval.

Spring to autumn we predominantly use our own-grown and British-grown flowers, which are more often than not organic. We believe that these garden-grown elements are uniquely beautiful and characterful; our arrangements may feature meadow grasses, speckled leaves and curved stems. Having been grown naturally, without the use of chemicals, our flowers celebrate the ephemeral beauty of the seasons and their life expectancy in the vase is between three and five days.

Your flowers should be stored somewhere cool and dark and any bouquets or arrangements should be kept topped up with fresh water to ensure they are hydrated for your event and to minimise contamination of the water due to naturally-occurring bacteria - for bouquets you can re-cut the stems at an angle the morning of your wedding to ensure maximum water absorption. All flowers will have been freshly cut and carefully conditioned prior to your collection. We do not accept responsibility for any deterioration in their condition as a result of damage in transit, storage conditions or lack of sufficient hydration.

We reserve the right to adapt designs according to seasonal availability and weather conditions and cannot guarantee specific varieties. We will always endeavour to source the flowers and foliage you have asked for, provided they are in season, however on the rare occasions that an item is unavailable we will replace with the nearest possible substitute within your chosen colour palette.

Please be aware that the product photograph is intended only to provide an indication of size, style and colour and that these may vary depending on seasonal availability and weather conditions.

Prices shown on our website are inclusive of VAT. If you require a VAT receipt please request this by email.

 

PHOTOGRAPHY

All images unless indicated otherwise belong to Aesme Ltd and may not be reproduced unless granted prior permission.

FULL SERVICE WEDDINGS & EVENTS

After our initial consultation we will provide a quotation based on your design brief. The quotation is valid for 14 days from date of issue.

If you would like to proceed with a booking we will require a 20% non-refundable deposit to confirm the reservation of your event date and to proceed with planning and design.

No changes can be made to content or quantity within 14 days of the event date. We reserve the right to adapt the design brief according to seasonal availability and market conditions.

We will always endeavour to source the flowers and foliage we have quoted for, however on the rare occasions that an item is unavailable we will replace with the nearest possible or better value substitute.

We recommend that event flowers are installed on the day of the event as they are susceptible to the temperature and the environment in which they are placed. If installation is required more than 12 hours before the event we do not accept responsibility for any deterioration in their condition.

We are not responsible for injuries or damages sustained as a result of broken glass or materials. Liability is limited to replacement of supplied goods and no responsibility will be accepted for any consequential loss.

Between installation and takedown hired equipment is the responsibility of the client and may not be removed from the venue, or moved within the venue, without prior permission. Any damage or loss of hired equipment will be chargeable at the current market price. Installation and takedown costs are included on your quotation.

Final payment is due 6 weeks prior to the event date. It is the responsibility of the client to ensure that final payment is completed by the due date. If completed payment is not received on or by the due date we reserve the right to rescind the booking and the client will forfeit their deposit. 

No refund can be made after this date and any alterations involving additional costs will be invoiced and require immediate payment.

 

WORKSHOPS & CLASSES

We have a strict no-refund, no-transfer policy on class or workshop tickets.

In some cases we offer a split-payment installment option constituting a non-refundable non-transferable deposit with the remaining balance due 6 weeks prior to the workshop start date.

It is the responsibility of the client to ensure that final payment is completed by the due date. If completed payment is not received on or by the due date we reserve the right to rescind the booking and the client will forfeit their deposit. 

No refund can be made after this date and any alterations involving additional costs will be invoiced and require immediate payment.