AESME FLOWERS LONDON

TERMS AND CONDITIONS

 
 

DELIVERIES

Every arrangement we make at our studio is unique, using the freshest, most beautiful flowers from our cutting garden and local suppliers. Please be aware that the product photograph is intended only to provide an indication of size, style and colour and that these may vary depending on seasonal availability and weather conditions.

We deliver flowers on Monday afternoons between 1pm and 4pm and Tuesdays 9am to 4pm. We do not guarantee specific delivery slots. We do not deliver flowers on Saturdays and Sundays.

For next day deliveries orders must be placed by 2pm the day before.

If you would like an arrangement to be delivered urgently or outside our delivery area we can arrange a same-day or next-day courier for you upon request. Please email us with your address and requirements.

Our current delivery area includes the following Central and West London boroughs: Barnes, Battersea, Belgravia, Chelsea, Chiswick, Earl's Court, Fulham, Hammersmith, Holland Park, Kensington, Kew, Knightsbridge, Marylebone, Mayfair, Notting Hill, Paddington, Pimlico, Putney, Richmond, Shepherd's Bush, Soho and Westminster.

Name, address, and contact details for the recipient and sender are required in full. We do not accept any liability for incorrect address details leading to incorrect deliveries.

If the recipient is not home the order can be left in a safe place (such as a porch or garden shed where they will not be in direct sunlight or damaged by rain) if you have authorised us to do so in the Delivery Instructions. Please note that the flowers will be left at your own risk and we can accept no responsibility for theft or damage after delivery. If there are no safe place details on the order, the flowers will be returned to our studio and re-delivery attempted within 24 hours at an additional cost.

Spring to autumn we predominantly use our own-grown and British-grown flowers, which are more often than not organic. We believe that these garden-grown elements are uniquely beautiful and characterful; our arrangements may feature meadow grasses, speckled leaves and curved stems. Having been grown naturally, without the use of chemicals, our flowers celebrate the ephemeral beauty of the seasons and their life expectancy in the vase is between three and five days.

To get the most from your flowers and prolong their vase-life, re-cut the stems at an angle to ensure maximum absorption and change the water in the vase daily to minimise contamination of the water due to naturally-occurring bacteria.

We do not accept responsibility for any deliveries once they have been accepted at a commercial address.

We do not accept any liability for delayed deliveries caused by any third party, fire, floor or mechanical breakdown.

Any feedback concerning your order must be received within 24 hours of delivery. If for any reason your flowers have been damaged in transit or you are unhappy with the condition of the flowers on arrival we will, in the first instance, and at our sole discretion, offer to replace the flowers on the next available delivery day. If this is not possible we will offer the purchaser a full refund.

If for any reason you need to cancel your order, please inform us by email by 8am on the day of delivery to be eligible for a full refund.

Prices shown on our website are inclusive of VAT and delivery.

 

WEDDINGS & EVENTS

After our initial consultation we will provide a quotation based on your design brief. The quotation is valid for 14 days from date of issue.

If you would like to proceed with a booking we will require a 20% non-refundable deposit to confirm the reservation of your event date.

No changes can be made to content or quantity within 14 days of the event date. We reserve the right to adapt the design brief according to seasonal availability and market conditions. We will always endeavor to source the flowers and foliage we have quoted for, however on the rare occasions that an item is unavailable we will replace with the nearest possible or better value substitute.

We recommend that event flowers are installed on the day of the event as they are susceptible to
the temperature and the environment in which they are placed. If installation is required more
than 12 hours before the event we do not accept responsibility for any deterioration in their condition.

We are not responsible for injuries or damages sustained as a result of broken glass or materials. Liability is limited to replacement of supplied goods and no responsibility will be accepted for any consequential loss.

Between installation and takedown hired equipment is the responsibility of the client and may not be removed from the venue without prior permission. Any damage or loss of hired equipment will be chargeable at the current market price. Installation and takedown costs are included in the quoted price.

Final payment is due 6 weeks prior to the event date. 

It is the responsibility of the client to ensure that final payment is completed by the due date. If completed payment is not received on or by the due date we reserve the right to rescind the booking and the client will forfeit their deposit. 

No refund can be made after this date and any alterations involving additional costs will be invoiced and require immediate payment.

 

WORKSHOPS & CLASSES

We have a strict no-refund, no-transfer policy on class or workshop tickets.

In some cases we offer a split-payment installment option constituting a non-refundable non-transferable deposit with the remaining balance due 6 weeks prior to the workshop start date.

It is the responsibility of the client to ensure that final payment is completed by the due date. If completed payment is not received on or by the due date we reserve the right to rescind the booking and the client will forfeit their deposit. 

No refund can be made after this date and any alterations involving additional costs will be invoiced and require immediate payment.

 

 

PHOTOGRAPHY

All images unless indicated otherwise belong to Aesme Ltd and may not be reproduced unless granted prior permission.